Contact information
At PokéPuls, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or any other inquiries, we're here to help.
Customer Support
Our support team is available to assist you with:
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Order status and tracking
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Shipping and delivery questions
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Returns and refunds
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Product information
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Pre-order inquiries
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Payment issues
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General customer support
We strive to respond to all inquiries as quickly as possible.
Contact Details
Store Name: PokéPuls
Business Address:
1667 Sussex Court
Waco, TX 76701
United States
Email: contact@PokéPuls.shop
Phone: +1 (479) 345-1674
Customer Service Hours
Our customer support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
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Saturday: 10:00 AM – 4:00 PM (Central Time)
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Sunday: Closed
Messages received outside business hours will be answered on the next business day.
Email Support
For the fastest service, please contact us by email at:
contact@PokéPuls.shop
When contacting us about an order, please include:
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Your full name
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Order number
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Email address used for the purchase
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A detailed description of your question or issue
Providing this information helps us resolve your request more efficiently.
Mailing Address
PokéPuls
1667 Sussex Court
Waco, TX 76701
United States
Please do not return products to this address unless you have first received return authorization from our customer support team. Unauthorized returns may delay processing.
Response Time
We aim to respond to:
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Email inquiries: Within 24–48 business hours
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Order-related requests: As quickly as possible during business hours
Response times may be slightly longer during holidays, major product launches, or periods of high order volume.
Stay Connected
We are dedicated to providing friendly, reliable, and professional customer support. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Thank you for choosing PokéPuls