Shipping policy

Thank you for shopping with PokéPuls. We are committed to delivering your Pokémon trading cards and collectibles safely and efficiently. Please review our Shipping Policy to understand how we process and ship orders.

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotional events, or new product launches, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Destinations

We currently ship to customers within the United States and to many international destinations.

If shipping is unavailable to your location, you will be notified during checkout or contacted by our customer support team.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped and may vary depending on the destination and shipping carrier.

  • United States: 3–6 business days

  • Canada: 7–14 business days

  • International: 7–20 business days

These delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on factors such as:

  • Destination

  • Package weight and dimensions

  • Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Tracking Information

When tracking is available, you will receive a confirmation email containing your tracking number after your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, processing or delivery may be delayed. Additional shipping charges may apply if a package must be re-shipped.

Please contact us immediately if you notice an error in your shipping address after placing an order.

Lost, Stolen, or Damaged Packages

If your package is lost, arrives damaged, or appears to be missing, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution. While we will make every reasonable effort to help, PokéPuls is not responsible for delays or losses caused by shipping carriers once a package has been transferred to them.

Delays

Delivery times may occasionally be affected by circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Natural disasters or other unforeseen events

We appreciate your patience if such delays occur.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability or warehouse logistics. You will not be charged additional shipping fees for split shipments unless otherwise communicated before shipment.

Pre-Orders

Items purchased as pre-orders will ship once they become available. If your order contains both pre-order and in-stock items, the order may be held until all items are available or shipped separately at our discretion.

Please refer to our Pre-Order Policy for additional details.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PokéPuls

Email: contact@PokéPuls.shop

Phone: +1 (479) 345-1674

Mailing Address:
1667 Sussex Court
Waco, TX 76701
United States